An Integrated Voluntary Benefits Strategy
What's that then?
In an industry where we are falling over terms and terminology, many of them with more than one interpretation, we thought twice before introducing a new phrase. But Integrated Voluntary Benefits is really a simple and very worthwhile concept and it presents a real alternative to Flex, or what is often called Flex but actually doesn't amount to much that is flexible.
The IVB model
Integrated Voluntary Benefits is really simple. It is simply our portfolio of voluntary benefits, paid for by staff from their own money that are collected together into a single, seamless, employee proposition.
Key characteristics of truly Integrated Voluntary Benefits are :
- A single website, with a single login accessing all of the voluntary benefits
- A telephone, email and web helpdesk providing assistance to employees across all the benefits
- A single, integrated communications plan under a single brand and single messaging system that clearly communicates the proposition to staff.
Which benefits are included?
When we are working with clients on an integrated voluntary benefits strategy, we consider the following benefits:
- Employee Discounts including
- Online Discounts & Online Cashback
- Telephone Discounts
- Discounts obtained In-Store
- Discounted Gift Vouchers
- Childcare Vouchers
- Cycle to Work
- Healthcare benefits including Dental Insurance, PMI and Healthcare Cash Plans
The key to a successful integrated voluntary benefits strategy is the employee discounts strand. Employee discounts, by which we mean discounts on general shopping and services such as groceries, petrol, clothing, toys, gifts and holidays are the easiest to understand and communicate of all employee benefits. There is no mention of salary sacrifice, no mention of Flex, tax or NI, no complicated forms or changes to contracts of employment to agree. Shopping discounts are simple, therefore you can expect high take-up and rapid, regular use.
By spearheading an Integrated Voluntary Benefits strategy with employee discounts, we create regular use and familiarity with a benefits programme. Through employee discounts we can introduce other voluntary benefits, such as Childcare Vouchers and Cycle to Work programmes and other benefits that your organisation has for its employees. It's an easier communications job for these benefits once we have the employee already engaged with the benefits scheme on the employee discounts level.
Ease of Communications and Employee Value
The diagram below shows how a well designed communication programme will use easy to communicate employee discounts to bring employees into the benefits programme. Once employees are engaged, we can cross-promote and use individually tailored communications to explain salary sacrifice products to the subsets of employees who will generate real, high value from them.